Once your tapestry is packaged and ready for shipment, you will receive an email notification with your USPS tracking number. Due to the declared value, a signature is required upon delivery. If you are not available to sign for the package, your tapestry will be held at the closest USPS location. It is the buyer's responsibility to claim the tapestry at the USPS location before it is returned to the shipper. Should you need to hold the package at the closest USPS location, contact USPS and refer to the tracking number to provide delivery instructions for USPS.
RETURN & EXCHANGE POLICY
Your satisfaction with your purchase and experience is of the utmost importance. Please don't hesitate to contact me with questions or concerns and we will work to find a solution to the situation.
Due to the nature of the work, returns and exchanges are not possible. Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged tapestry (with the exceptions of damages incurred during transit), a refund may be possible. Please contact firstname.lastname@example.org within 2 days of receiving your purchase with images and descriptions of the damage.
Before a refund is possible, the defective product must be returned in its original condition and packaging. Shipping expenses are the responsibility of the customer. Because each of the pieces are100% handmade and one of kind, exchanges or replacements are not possible.
Color variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the work and color variations may occur because of differences in monitor settings.
LOST OR DAMAGED PACKAGES
Please check the integrity of the packaging before signing to receive the tapestry. We recommend refusing the package if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from USPS. If you suspect damage due to a dented or bent shipping tube, PLEASE inspect your tapestry before signing for the package from USPS. The USPS delivery person will wait for you to inspect your package before signing. Please note, for international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered.
If your package is taking longer than the estimated delivery time, please be patient. Your package may be held up in customs for some reason and will still be delivered.
Laura Ambrosio Art is not responsible for lost or damaged packages after they have been shipped. Insurance for each shipment is purchased through USPS. In the case of loss or damage, you must file a claim with USPS. Should you need a "proof of purchase" from Laura Ambrosio Art, please contact us and we will email your purchase confirmation so you can file your claim with USPS.
If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the tapestry can be shipped again.
Shipping a tapestry outside the continental US can be $200 or more. If you are interested in receiving a quote for international delivery, please contact email@example.com and provide the shipping address. We will get back to you with an estimated international shipping quote. You may be required to pay additional customs fees or duty taxes to receive your order. Laura Ambrosio is not responsible for additional fees or taxes. If the shipping cost is less than the rate charged at checkout, Laura Ambrosio will issue a refund of the difference.
WHEN CAN I EXPECT TO RECEIVE MY TAPESTRY?
Your tapestry will ship within 3-4 business days of purchase. Custom orders have a 6-8 week turnaround once the deposit has been made and details regarding your tapestry have been discussed with Laura. All tapestries are shipped via USPS with a 6-10 day delivery. You will receive a tracking number once your tapestry has shipped.